Our Value Proposition
What our toolkits do
Beyond Outsourcing is at the forefront
in developing strategic alliances with clients to transform your performance in
the operational execution of your business strategic objectives. Through the deployment
of world class toolkits – generic scalable business processes, enabled by people
with outstanding capacity and capability and identifying value adding technology,
we implement measurable, sustainable performance improvements within a specifically
identified business unit through to your whole business.
What we deliver
Our solutions
deliver predictable outcomes, which simply put means that results, rather than being
forecasted, become predictable even a foregone conclusion. Over the last eight years,
Beyond Outsourcing has developed generic and scaleable (standardised) operational
toolkits to achieve Sustainable Performance Improvement in your Operations Execution,
identifying value creating opportunities in core and non-core functions.
• We provide
the vital link between strategy and delivery of business results
• Operations are
not a unique product but Beyond Outsourcing’s exceptional ability to execute on
operations makes us a unique company.
How we could structure it
Once Beyond Outsourcing
has implemented an end-to-end operational solution using our “generic and operational
toolkit” and brought your performance to the agreed level, we then move the business
(unit) to run stage. Beyond Outsourcing’s offers are flexible – they range from
traditional license scenarios to straight outsourcing to shared risk/reward Joint
Venture models, a variety of provisioning options; Customer managed; BPO; and BPO
with full transformation services, for example:
Outsourcing your business unit to
us – in which Beyond Outsourcing:
• Align the outputs of the business unit to your
strategic objectives
• Take on your business units budgets and people
• Deliver
sustainable performance improvements throughout the lifetime of the contract
• Deliver
the contract deliverables agreed in a Balanced Scorecard A Joint Venture in which
we share risk/reward – creation of a NewCo in which we:
• Share equity – in which
you could hold the majority shareholding, allowing you to meet your corporate and
governance requirements
• Directors will be appointed by both companies
• NewCo
can be BEE from outset
• We place the business unit with its budgets and people
within NewCo and agree future budgets
• The balanced scorecard sets out the contract
deliverables to your company
• Benefits such as cost reductions, income growth and
dividends can be passed back or retained
• Further business units from your company
can be added to NewCo, and the same benefits derived within NewCo The Strategic
Alliance solution is not only an offering being one of a kind in the world today;
NewCo is focused specifically at performance improvement in a discreet environment
to drive out its objectives.
Beyond Outsourcing Value Proposition Beyond Outsourcing’s
aim is to assist clients with the execution of performance improvement interventions.
The types of performance improvement interventions undertaken, address performance
factor deficiencies. This is achieved by providing clients with performance improvement
capabilities, utilising a generic and scalable unique and proprietary toolkit, run
through a managed services factory vehicle for the purpose of predictable outcomes™.
Some of the reasons for using a Beyond Outsourcing performance improvement intervention:
• Achievement of given strategy through an execution vehicle that provides sustainable
business transformation through a managed services factory,
• The deployment at
speed of a generic and scalable toolkit
• Achieving alignment between the strategies,
goals and objectives of the client, and the work objectives of teams and individuals
in the Company;
• Managing employees towards the achievement of team and individual
goals and objectives, and hence, the achievement of the client’s, overall business
strategy.
• Elevating the applicability and efficiency of the current performance
improvement processes underwritten by the client,
• Embracing a holistic approach
to performance improvement by focusing on outputs as well as skill and competence.
The diagram below illustrates the Relationship and incentive model for Mutual Benefit
at the trusted advisor transformation level as referred by Gartner:
Beyond Outsourcing
is a trusted business transformation partner acting as a trusted advisor through:
• Management and achievement of business outcomes which results in mutual goals
and gains.
• A dynamic organisational structure which allows for delivery to business
growth metrics.
• Relationships that are interdependent with common objectives,
shared risk for mutual reward.
• A culture that is innovative built on joint trust
and mutual accountability.
The real value is delivered through establishing the
right balance of trust and control. For the outsource/co-source or Joint Venture
between Beyond Outsourcing and the client to be successful, both parties must:
•
Scope ‘current’ versus ‘end state’ operation, transition plan and the quality assurance
structures.
• Agree Service Level Aagreements’s and legal contracts.
• Project finance
the rollout and agree the revenue model.
• Agree placement of management and staff
• Integrate toolkits, reporting and corrective action planning.
Performance improvement
is the goal or benefit of aligning individual and organisational change with business
results.