Beyond Outsouricng Customer Branded Academies
Case Study: RCI
Background
Resorts Condominiums International operating in the competitive
space of timeshare, required a specific training programme for their top management.
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Beyond Outsourcing service areas provided
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Training Services.
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Back office Administration.
Objective
To design and deliver a training programme for the top
management of RCI and to improve their general management skills with special reference
to RCI merging with Avis.
Programme
Beyond Outsourcing is the only company in
South Africa
that has an Executive Management Programme registered
with the University of South Africa (UNISA).
The purpose of the programme is to provide companies with
the opportunity of giving their managers excellent skills whilst focusing on a key
project that has significant importance to them and the company.
Each Manager of RCI therefore became a fulltime student
of UNISA.
Programme Tailoring
Beyond Outsourcing conducted extensive interviews with
top managers over a 6-week period to obtain information specific to their company
and objectives.
This information was then written into the content of
each module by lecturers at UNISA and tailored exactly according to the needs of
RCI.
All of the modules and assignments were then bound in
an official UNISA study book.
Assignments
Beyond Outsourcing designed 5 assignments for each module
to practically test each delegate on the content and competencies learned during
the programme.
Programme Delivery
Beyond Outsourcing used a combination of our consultants
and professors from UNISA to lecture on the various modules.
Each module contained 50% team and 50% practical exercises.
Each day was presented off site at a golf estate, so as
to ensure that a professional approach and setting was created for each manager
whilst removing them from the working environment.
Examinations
In conjunction with UNISA, Beyond Outsourcing compiled
specific `open book` examinations for each module.
These five examinations were 3 hours in duration and were
conducted as part of the yearly official UNISA examinations at their examination
centres.
Qualifications
Delegates who successfully passed the 12-month programme
obtained a certificate from UNISA.
The certification from UNISA was also then presented to
each delegate as part of the annual UNISA graduation ceremony.
Further to this, Beyond Outsourcing arranged for credits
towards the
University of Southern Queensland MBA
programme.
Results
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Out of all the Managers who attended an average result
of 78% per assignment was achieved.
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The group assignment specifically focused on mergers and
take-overs and spanned a 3-month period.
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The result achieved was 82%.
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Subsequent to the completion of the programme 4 managers
from RCI received their MBA`s from the University of Southern Queensland.
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Most of the Managers who completed the Executive Programme
became Directors of RCI and even Managing Director.
Feedback received:
`Not only did they learn essential business skills but
the tailoring of the programme greatly assisted them in the successful integration
with the Avis Group`.