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Beyond Outsourcing Customer Branded Academies
Knowledge is not achieved until shared - Anon.
Beyond Outsourcing`s world-class outsourced Customer Branded Academies focus
on the alignment of training and development programmes with strategic organisational
objectives, in order to provide the skills necessary for employees, managers and
clients to move in the desired direction and to reinforce their objectives.
The
Challenge
Innovation, technology, and evolution have quickly put strain on an organisation`s
ability to cope with the demands of modern day marketing. The Human Resources and
Training departments simply cannot keep up with the continuous need for training
and development.
They don`t have the time, resources, budget, or the expertise to
undertake complex training and development campaigns which are ultimately intended
to align individuals` organisational competence and development with the company`s
strategic business objectives.
Additionally, substantial investments in personnel
have seen rising management expectations for a higher return on employee productivity.
Product
Training and education are becoming increasingly difficult. The sheer volume
of new products being introduced, the rapidity of evolving product features, and
the necessity to innovate and implement promotions at lightning speed, threatens
organisations at two levels; Firstly the ability of distribution channels to ensure
that products receive adequate support and understanding and secondly the ability
of the average employee to keep up-to-date with the latest products and promotions.
Skills Training is an essential partner to product training. Whilst a product may
be superior in terms of technology, features and benefits, it is the complimentary
skills which ensure that all investments and resources have not been wasted.
The
Solution Beyond Outsourcing assists in:
• Constructing customer branded academies/corporate
universities
• Designing and delivering product training solutions
• Designing and delivering induction training solutions
• Process training
• Systems Training
•
Skills Development Product Training within the academy focuses on the provision
of programmes to uplift the technical knowledge and expertise of delegates surrounding
specific products.
This could include product features and benefits, branding requirements,
policies and procedures training - all geared at creating an in-depth knowledge
of the product.
Skills Training courses within the academy concentrate on multifaceted
areas - from the skills necessary to convey the message, negotiate, handle customers
effectively, and convert the sale, to such specific required skills such as financial
management for non-financial managers.
Beyond Outsourcing`s education academies provide
a total training solution, with emphasis on skills, and or/product training. They
offer everything from identifying training needs, developing programmes, and training
- to exams, certification and ultimately feedback to employees to ensure that all
objectives have been met. With over 80 000 individuals trained within just two accounts,
Beyond Outsourcing has a proven track record and years of experience.
Beyond Outsourcing`
Academies exploit their proven existing methods, systems, processes, and content,
which have already culminated in positive results. The Benefit In a world of product
innovation, the maintenance and improvement of product knowledge and specific product
skills is key to the delivery of substantial business results. All of Beyond Outsourcing`
training programmes are very practical, results orientated, and focused on delivering
predictable business results.
Clients who outsource via Beyond Outsourcing` product
and skills training customer branded academies, benefit through: The leveraging
of Beyond Outsourcing` expertise across a variety of market sectors. Beyond Outsourcing`
economies of scale. Existing specialised training methodologies, systems, lessons
and plans. Ease of administration.
Translation of fixed costs to variable costs.
Cost savings, through volume discount arrangements. Partner held accountable for
value added i.e. shared risks. Additionally, each of these specialised areas have
their own unique set of benefits:
Product Training:
Improved efficiency and productivity
throughout the sales and employee channel. Improved brand perception in the channel,
employee and consumer minds. Increase in sales and market share. Quality of product
merchandising, presentation and service levels.
Quicker time to market. Standardisation
of product knowledge across all channels.
Skills Training:
Access to specialised
training staff. Access to world-class capabilities in areas which are not core competencies.
Rapid skills transfer in times of corporate readjustment, such as change of season,
product launches, customer surveys or corporate transitions such as mergers and
acquisitions, change of regulations, natural disasters, etc. Quick dissemination
of skills in response to regulatory changes. Rapid response rate to changing customer
requirements. Rapid reskilling in response to changing technological environment,
e.g. ERP, CRM implementations.
The Services
Through the customer branded academies
Beyond Outsourcing fulfils the role of delivering targeted training interventions
on behalf of
clients. Beyond Outsourcing tackles functions such as: Writing and
designing product courses. Delivery of training courses. Marking of exams. Certification.
Full back office administration. Database management. Course accreditation. Sourcing
credible skills training companies based on the client`s requirements. Acting as
broker - to control outcome. Writing, designing and delivering induction programmes.
To ensure the highest quality standards, method-driven training programmes are run
by specially qualified and certified trainers. The Academies, and the education
and training they provide, can be delivered via a central location, on site, at
Beyond Outsourcing offices, or at regional centres around the country. Through the
use of advanced IT infrastructure and methodologies, Beyond Outsourcing manages
all of these services and processes with total quality assurance to provide predictable
outcomes (controlled results pertaining to a particular output as determined by
the client).
Through Beyond Outsourcing's real-time Web Reporting and Red Flag systems,
the client is provided with accurate information and data, instantaneously informing
and alerting the client of possible issues or problems.
Beyond Outsourcing is an
Operational Outsourcing Company focused on delivering meaningful client outcomes.
Using their unique management and operational methodologies, along with real-time
technology solutions, Beyond Outsourcing clients receive increased productivity,
enhanced quality, improved consistency, reduced operating costs, and most importantly,
long-term business results, and therefore success.
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