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Successful outsourcing relationships focus on what counts the most. Many businesses
choose an outsourcing partner or service provider on instincts, without initially
matching their needs with the partner’s capabilities.
The two most important outsourcing
advantages and disadvantages are trust and security – without these, the relationship
is destined for failure. It is therefore important that a prospective client takes
the time and effort required to find the perfect partner.
All of the parties involved
in the outsource solution must determine, together, how to arrange their relationship.
They must be willing to partner at a different level than they have experienced
thus far .
The steps in this process should be focused as follows:
• Open Communication
honesty, self-disclosure and feedback are all imperatives in order to gain a clearunderstanding
of what counts the most to parties.
• A close working relationship amongst Parties
to find the value of their relationship that lies beyond what is in the contract
and that will be of mutual benefit.
• Once the parties find the value that can be
created, the client and service provider need to work together to formulate joint
objectives.
• Parties must buy into the overall strategy - as well as the mutually
agreed objectives - to achieve such a strategy.
• Incentives that align parties’
interests should be identified which will in turn motivate them to work together
towards these joint objectives.
• A win-win strategy must be created.
• A new joint
culture needs to be instilled that will decree how the parties behave and respond
to new challenges, ie, how they influence the success of the partnership. This includes
structuring the way the parties communicate.
• Parties must be flexible enough to
do what works, even if it`s not their `strong suit”.
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