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BACK OFFICE MANAGEMENT |
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HUMAN CAPITAL MANAGEMENT |
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• Call Centre Operations |
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• Assessment Centre Design & Run |
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• Deadline Management |
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• Assessments |
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• Policy and Procedure Management |
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• Benefits Administration |
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• Process Management |
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• Bursary Administration |
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• Records Management |
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• Career Development |
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• Spot Checking |
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• Competency Libraries |
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• Stock Management |
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• Employee Orientation |
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• Telesales |
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• Employee Relations |
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• Teleservice |
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• Employee Well-being |
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• Hiring adnd Recruiting |
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CUSTOMER RELATIONSHIP MANAGEMENT |
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• HIV/Aids Management |
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• HR Administration |
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• Brand Management |
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• Industrial Relations |
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• Business Intelligent |
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• Integrated Performance Management |
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• Communications |
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• Job Profiling |
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• Customer Acquisition |
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• Labour Law Advisory Services |
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• Customer Retention |
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• Leadership Development |
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• Customer Selection |
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• Leanerships |
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• Customer Training |
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• Management Development |
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• Field Sales Solutions |
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• Organisational Design |
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• Key Account Management |
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• Payroll Services |
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• Merchandising Management |
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• Personal Development Framework |
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• Promotions |
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• Recruitment / Selection |
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• Red Flag Resolution |
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• Renumeration / Reward |
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• Sales Performance Improvement |
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• Retention |
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• Service Delivery |
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• Skills Development |
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• Service Development |
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• Succession Planning |
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• Staff Training |
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• Systems |
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• Talent Attraction |
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FIELD SERVICE |
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• Talent Management Framework |
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• Technical Training |
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• Field Auditing |
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• Field Installation Services |
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INFORMATION TECHNOLOGY |
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• Field Training |
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• Labour Brokering |
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• Desktop Support |
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• Marketing |
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• Enabling Software, Integration & Business |
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• Promotions |
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• Facilities Management |
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• Helpdesk Services |
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FINANCE OPERATIONS |
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• Infrastructure Management |
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• IT Asset Management |
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• Billings & Collections |
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• IT Systems Development |
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• Claims Processing |
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• IT Systems Support Services |
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• Contract Management |
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• Network & Database Support |
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• Creditors Management |
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• Web Reportig |
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• Debtors Management |
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• Finance Processing |
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• Loan Processing |
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MANAGEMENT CONSULTING |
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SUPPLY CHAIN MANAGEMENT |
| • Balanced Scorecard Development |
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• Direct and Indirect |
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• Business Analysis Services |
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• Planning and Scheduling |
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• Business Process Re-engineering |
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• Procurement |
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• Change Management |
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• Stock Management |
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• Environment Scanning |
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• Supply Chain Inventory |
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• Integration Management |
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• Value Chain Mapping |
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• Parameter Testing |
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• Warehouse / Inventory Management |
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• Solutions Design |
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• Strategy Analysis |
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TRAINING AND DEVELOPMENT |
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• Theory of Constraints Implementation |
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• Open Learning Programmes |
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PROJECTS |
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• Process Training |
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• Product Training |
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• Implementation |
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• Skills Development |
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• Programme Management |
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• Soft Skills Training |
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• Quality Management |
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• Systems Training |
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• Scope Management |
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• Technical Training |
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• Set-up |
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Training Academics |
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• Tactical Project Management |
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QUALITY OPERATIONS |
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• Field Auditing |
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• ISO Internal Auditing |
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• Process Analysis |
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• Process Management |
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• Quality Systems Implementation |
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• Six Sigma Implementation |
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• Waste Minimisation |
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