Client Relationship Management (CRM)
Monitoring competitor activity, expanding breadth and range of a product`s life
cycle, and the deployment of competent staff and advanced IT infrastructures, are
all issues confronting efficient implementation and ultimately, the execution of
business strategy.
The Solution Currently servicing over 15 000 outlets a year,
Beyond Outsourcing is an expert in bridging the gap between valued strategy, and
even more valued, implementation in field operations. By outsourcing skilled and
experienced operational implementation staff, combined with business intelligence
and advanced methodologies, Beyond Outsourcing not only adapts to, but executes,
changing needs in your field operations. Beyond Outsourcing not only takes the strategy,
knowledge and policy to the sales floor, but also has the ability to `bring the
store to the boardroom` within 45 seconds!
Through a system of data entry, scanned
photographs, competitive research, and mobile commerce, Beyond Outsourcing is able
to present on-line analysis of what is actually happening on the sales floor. In
this way, reality is fed back to the strategists and executives can then respond
accordingly.
Outsourcing Field Services has become the ultimate tool for freeing
a company`s resources to concentrate and focus on what they are best at. It is indispensable
for world-class companies, allowing them to improve their products and services,
lower their costs, and enhance their flexibility. Beyond Outsourcing` unique toolkit
of IT infrastructure processes and methodologies, allows them to provide a detailed,
end-to-end, total outsourcing solution.
The Benefit
The focus of Beyond Outsourcing`s
Field Services is to achieve sustained service targets and to drive the sale of
the client`s products through market and service support functions. Beyond Outsourcing`s
Field Services solutions, centred on results, delivery and implementation, result
in:
•
Improved customer intimacy and service.
•
Immediate market access and broader
market penetration.
•
Wider and deeper coverage with strong local relationships.
•
Accurate
forecasting.
•
Better market intelligence culminating in increased sales.
•
Risk-free
exploration of new market niches.
•
Improved day-to-day operations control through
the streamlining of processes.
•
Experienced, multifaceted, multi-skilled teams.
•
Improved
utilisation of resources to enhance efficiency.
•
Standardised and reduced sales costs.
•
Vested partner in the client`s success.
•
Problem resolution through Red Flag system
ensures actionable results within 48 hours.
The Services
With a high level of operational
excellence, Beyond Outsourcing provides the following
Field Services:
•
Front-line Services
•
In-Call Training
• Sales
•
Merchandising - point of sale
•
Market Research
• Compliance
•
Data Collection
•
Stock Control
•
Shelf Packing
• Promotions
•
Key Account Management
Through the use of advanced IT infrastructure and methodologies, Beyond
Outsourcing manages all of these services and processes with total quality assurance
to provide predictable outcomes (controlled results pertaining to a particular output
as determined by the client).
Through Beyond Outsourcing`s real-time Web Reporting
and Red Flag systems, the client is provided with accurate information and data,
instantaneously informing and alerting the client of possible issues or problems.
Beyond Outsourcing is an Operational Outsourcing Company focused on delivering meaningful
client outcomes. Using their unique management and operational methodologies, along
with real-time technology solutions, Beyond Outsourcing clients receive increased
productivity, enhanced quality, improved consistency, reduced operating costs, and
most importantly, long-term business results, and therefore success.
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