Where we are different
Every organisation should be looking for growth, but must also devote equal time to making the current business sustainable.
The basics around management of operations and day-to-day activities to create sustainability are, however, boring whereas new projects, ideas and innovations create excitement.
There is definitely no shortage of fantastic ideas and new concepts; equally there is no shortage of Managers who are eager to use these ideas in companies. There is however a shortage of operational implementation people.
The Beyond Outsourcing difference is:
• Performance improvement & business transformation that is sustainable.
• The operational excellence around implementation that provides a competitive advantage to all organizations–keeping them ahead of the curve.
• The generic scalable toolkit that is positioned approximately 3 years ahead of the market.
• The managed services factory – we don’t just fix the problem – we take it over and own it on an ongoing basis.
• The mixture of Private equity and managed services.
• Total business solution across the consulting value chain (consult, design, build, run, enable through IT).
• Beyond Outsourcing provides the operational toolkit that focuses on fewer tools that work effectively rather than too many tools that don’t.
• A joint value proposition that allows the client to be invested and to generate revenue in the outsourcing venture.
• The management methodology of Predictable Outcomes™ measured at each process level
to ensure delivery of the business results required.
Beyond Outsourcing provides a holistic product and service offering that doesn’t just provide a component of the solution.We take over the whole function and ensure that every step has been accounted for. We don`t just provide a service for our customer, we become our customer.
We take on the Client’s corporate identity, business cards, uniforms, and logos in such a transparent and seamless way, that customers believe that we are the Client.
Our relationships are built on trust and the understanding that the highest form of quality and standards are always attained and maintained.
Why we deliver maximum results?
• We are proven specialists in the area of business operations, the management of operational performance and the development of operational skills.
• We implement a unique management methodology of Predictable Outcomes, measured
at each process level to ensure delivery of the business results required.
• We are committed to, and invest, in reducing the actual costs of operation for our customers on an on-going basis - always passing or sharing the cost saving on to our clients.
• We implement our own operations management software to enforce process efficiency and quality.
• We implement our own web-enabled reporting software to provide total transparency of operations and performance to our customer.
• We enforce a cyclical evaluation process that enables our customer to re-direct Beyond Outsourcing’s priorities within very short time frames.
• Implementation is also a function of capability, as highlighted in our product and service offering.
• Beyond Outsourcing has set out to differentiate itself in several ways from other Business Process Outsourcing companies.
• Beyond Outsourcing is on the CEO value captured leadership agenda.
• Innovative deal structures are desirable to encapsulate vehicles (Special Purpose Vehicles’ for client sustainable business transformation delivery.
• Collaborative contractual partnerships are sought for business transformation delivery.
• There is a focus on outcomes in the decision to be a CEO Invested business partner.
• Speed and being a trusted “board advisor” is expected in delivery of operations execution benefits.
• Beyond Outsourcing provides service level agility, value and innovation beyond cost advantages through the utilisation of a “generic and scalable” operations best practice toolkit – run and managed on a co-sourcing basis through a “managed services factory”.
• Multiple operations execution management services offering through single private equity structure at a client delivery level via various “invested” partners and alliances.
Our Operations Implementation Management Method allows rapid deployment of world-class best practice and provides delivery of predictable outcomes (controlled results pertaining to a particular output as determined by the client).
Excelling in Operations
• Beyond Outsourcing is passionate about its ability to implement and manage operational process in a manner that consistently delivers ‘predictable outcomes.
• The company focuses on the process, procedure, inputs, outputs and resource requirements for every operation that it undertakes.
• People are specially selected for an operational profile and then inducted, trained and educated in exactly the processes required.
• Finally a management system is implemented that monitors operational process at the individual person / process level alerting management to any deviation from expected performance.
Investing in Automation
• The delivery of much of the repeatable operational performance is founded upon the technology that Beyond Outsourcing deploys. Beyond Outsourcing continually invests in the automation of both operational and management process.
• The objectives being to increase productivity, quality, consistency and return on investment for our customers.
Operational automation has enabled us to deliver year-on-year operational savings for all of our customers along with database accuracy rates that are better than those achieved by UK financial services organisations.
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