Customer Testimonials - Vodacom
Respondent: Corrie Swanepoel / Barry Blackburn
Background
What factors influenced the decision to look at an Outsourcing option in the first place?
Due to the time constraint we required a facility that would enable us to roll out on a national basis with minimum financial implications.
What attracted the customer to Beyond Outsourcing?
Management had prior mobile telecommunications experience familiar with Vodacom strategic objectives.
How long did the decision to Outsource take?
3 months.
What were your objectives and the priority?
Quick turn around time Flexibility Initiative Value added service to our distribution channels POS distribution Training on products and services Report on network reception and quality
What was the priority?
A reporting facility of brand perception i.e. eyes and ears of Vodacom.
What were the expectations of the relationship?
An outsource company that will encompass the vision and mission of Vodacom.
Beyond Outsourcing Delivery
What benefits materialised?
Vodacom became the Leading Cellular Network due to innovation. One example is Vodacom Field Marketing.
Would those benefits have been achievable without Outsourcing?
Yes, but the process would have taken much longer and the current flexibility scenario would not have been reality.
Where the benefits in line with expectations?
Expectations were exceeded.
What were the surprises (good and bad)?
The positive manner in which Field marketing was received within distribution channels is a major highlight.
Where did Beyond Outsourcing exceed in the delivery of the business result?
Year on years Beyond Outsourcing has over achieved on the predictable outcomes (average 103%).
About Beyond Outsourcing
What were the qualities of Beyond Outsourcing that you observed?
Vision. Professionalism. Integrity. Business Ethics.
Which are the exceptional aspects of the relationship?
This is not an outsource relationship, but a strategic partnership.
What are the Beyond Outsourcing qualities that you would recommend?
Vision. Professionalism. Integrity. Business Ethics.
Does Beyond Outsourcing live up to the 'Predictable Outcomes'?
No, they exceed them.
Does Beyond Outsourcing deliver 'Operational Excellence'?
They strive to 24x7 – should they fail, they rectify immediately – this is key.
How could Beyond Outsourcing improve its service?
No comment.
What would be the benefits to the customer of that improvement?
No comment.
Does the Beyond Outsourcing 'red flag system' and 'Web reporting' provide the customer with the operational control required?
Not only operational control, but also provides management information and market intelligence crucial to strategic decisions.
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