Beyond Outsourcing Back Office Administration Services
All customer value is created by process, enabled by people with skill and judgement, and where rule-based and sequential, by systems.
Beyond Outsourcing`s world-class outsourced Back Office Administration services relieve the headache of repetitive, but necessary, daily back office functions. They reduce the cost of operation, improve efficiency, quality, and customer service, and free-up management`s time to concentrate on their business` core revenue generating activities.
The Challenge
Within every organisation there are functions and processes that occur in the background which, whilst not part of the core business, are necessary to ensure that customers are serviced, staff are organised, suppliers are paid and challenges are resolved. These are often detailed, repetitive, time-consuming operations requiring a definitive level of quality but with minimal cost investment.
The cost of processing remains the single biggest challenge in Back Office Administration. Back Office Administration involves running repetitive daily administrative duties, necessitates adherence to recurring activity processes, requires high levels of resources, and demands efficiency - all practices which are extremely expensive to maintain and execute.
The operational responsibility for business process execution and performance has become a heavy and costly weight on the shoulders of executives. Management needs relief from the pressures of the non-revenue generating administration activities to have time to focus on their core business activities. The Solution With 7 million transactions a year at DQS Total Quality Management standards, Beyond Outsourcing offers an experienced and proven solution to Back Office Administration headaches.
Through fully automated, workflow-managed, method-driven outsourcing services for back office operations, measurable business results are ensured.
By owning the process from initial needs assessment, through planning, design and development, to ongoing management and implementation, Beyond Outsourcing offers a comprehensive platform which creates a value stream with a clear goal of satisfying the client`s needs. It allows the client to reduce costs of operation, improve efficiency and quality, and free-up their management time to concentrate on their business` core strategies, services, and unique points of differentiation.
Beyond Outsourcing addresses the back office administration burden by:
Taking over the department or function. Introducing technology to enhance efficiency and quality of repetitive tasks.
Re-engineering and automating systems and processes to achieve desired outcomes. Jointly defining goals with the client to ensure that tasks are clearly measurable.
Applying Total Quality Management principles to meet the set objectives.
The Benefits
Although cost savings through technological driven efficiency are one of major benefits of outsourcing Back Office Administration, the real hidden benefit is in the intangible value it brings. Although issues such as customer intimacy, time to market and service support may not necessarily show up on an Income Statement as a cost saving, these can be critical to a company`s success.
Outsourcing Back Office Administration services from Beyond Outsourcing also proves beneficial in many other ways:
• Reduce and control operating costs by leveraging Beyond Outsourcing` economies of scale.
• Improve company focus by freeing-up management time to devote energy to core business objectives.
• Gain access to world-class capabilities through Beyond Outsourcing` investments in technology, methodologies and people.
• Free internal resources on repetitive, non-revenue generating tasks towards activities which better serve the customer directly.
• Accelerate reengineering benefits for improved performance in areas such as cost, quality, service, speed, and efficiency.
• Make capital funds available for revenue generating products and services where it can be measured by return on investment.
• Share risks, since Beyond Outsourcing invests in its own needs to adapt to changing markets and technology, it reduces investment risk for the client.
The Services
Companies need a partner who has expertise, technical infrastructure, and a business model to support outsourcing on a broad scale. With potential survival and future growth on the line, Beyond Outsourcing clients need a supplier who is well versed in every aspect of Back Office Administration. Beyond Outsourcing has the expert staff, Total Quality Management standards (accredited DQS ISO 9001:2000), as well as an exceptional IT infrastructure and automated processes to commit to operational excellence.
Beyond Outsourcing covers all such areas as part of their full range of Back Office Administration services:
• Database management
• Debtors management
• Process re-engineering
•
General back office administration
• Market research and analysis
• Transaction processing.
• Payables/disbursements/expenses
• Payroll
Through the use of advanced IT infrastructure and methodologies, Beyond Outsourcing manages all of these services and processes with total quality assurance to provide predictable outcomes (controlled results pertaining to a particular output as determined by the client). Through Beyond Outsourcing` real-time Web Reporting and Red Flag systems, the client is provided with accurate information and data, instantaneously informing and alerting the client of possible issues or problems.
Beyond Outsourcing is an Operational Outsourcing Company focused on delivering meaningful client outcomes. Using their unique management and operational methodologies, along with real-time technology solutions, Beyond Outsourcing clients receive increased productivity, enhanced quality, improved consistency, reduced operating costs, and most importantly, long-term business results, and therefore success.
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